We hope you're delighted with your purchase, but if something isn't quite right, we're here to help. You can return your item for a refund, but please note that a $10 return shipping fee will apply, which will be deducted from your refund. However, this fee will be waived if you opt for an exchange or store credit. Please keep in mind that original shipping costs are non-refundable.
If you need to return multiple items from the same order, please submit multiple return requests in our returns portal to generate multiple shipping labels. It may take up to 7 business days for your return to be processed.
Please ensure that you enter the correct shipping address when making your purchase, as items will not be replaced or refunded if sent to an incorrectly entered address.
Please note that all final sale items are ineligible for a return of any kind (refund, exchange, store credit). Additionally, items that show signs of wear, such as washing and/or wearing, deodorant marks, stains of any kind, excessive wrinkling, detached size/wash & care tags, animal/human hair, lingering odors, visible wear or damage, or damage from external forces will be denied a refund.
If we are unable to accommodate your exchange request due to low inventory, we will automatically issue a refund. If you need to make changes to your return request or cancel a return, please contact our customer support at firstname.lastname@example.org with “Return Request Order #" as the subject line.
Thank you for choosing us, and we hope to hear from you soon!
Our mission is to empower individuals to proudly express their unique identity through fashion. We strive to create an inclusive and culturally-relevant fashion brand that celebrates the bold richness and diversity of Latin American culture.
Our vision is to create a community where individuals can feel proud, confident, and empowered while celebrating rthe beauty and strength of latin american cuture.